About Sportli
Sportli is a premium padel platform for discovering compatible players, organizing matches, and building trust through a clear match lifecycle. This page explains how to delete a Sportli account and what happens to your data when you do.
Deleting your Sportli account is permanent and cannot be undone. A deleted account cannot be restored.
Delete your account in the Sportli app
If you still have access to the Sportli app, this is the preferred path:
- Open Sportli and sign in.
- Go to Settings.
- Select Delete account.
- Read the warnings, confirm your password in the app, and confirm the irreversible deletion.
Your password is used only inside the app to verify that it is you. Sportli’s deletion service never receives your password.
If you are hosting or joined in a future match, Sportli will ask you to cancel or leave that match first so other players are informed. After your request is accepted, you are signed out. Deletion may finish automatically in the background; no further action is usually needed.
Request deletion by email
If you cannot use the in-app flow — for example because you uninstalled Sportli — email sportliapp@gmail.com with the subject line Sportli account deletion request.
Include only:
- The email address associated with your Sportli account
- A clear statement that you want your Sportli account permanently deleted
- Optional: a brief reason for the email request (not required)
Do not send passwords, identity documents, authentication codes, recovery codes, session tokens, or other sensitive credentials by email. Sportli will never ask you to email those details. If a reply asks you to confirm the request, respond only with non-sensitive information such as the account email address.
What personal data is deleted
When deletion completes, Sportli removes your personal account data, including:
- Sign-in access and authentication for that account
- Active profile data (such as name, skill level, city or playing area, and bio)
- Avatar image objects stored for your account
- Friends, preferences, and other active account or social data
- Your notification inbox, push tokens, and active workflow state
- Account-bound local session and profile caches on devices that complete sign-out
What shared match and trust history remains
Completed or cancelled matches are retained as anonymized shared history so attendance and trust history stay fair for other players. Your participation appears as a neutral Deleted player identity with no avatar, bio, email, phone, private preferences, or profile you can open.
Numerical attendance and trust effects that affect other players may remain in that anonymized form. Reviews you received are deleted. Reviews you authored remain for the reviewed players with author identity anonymized. A deleted account and its history cannot be restored, and a later signup with the same email creates a new identity with no transfer of prior matches, ratings, reliability, or relationships.
Retention and the 30-day signup cooldown
After successful deletion, Sportli enforces a 30-day cooldown before the same email can create a new Sportli account. That cooldown is enforced with a one-way HMAC fingerprint of the account email. Sportli does not keep your plaintext email in the cooldown ledger for that purpose. After the cooldown expires, the expired restriction record is removed by scheduled maintenance.
Sportli also retains limited operational records for reliability and abuse prevention:
- Completed deletion operation correlation is retained for up to 90 days. After that, the receipt is unlinked from the original and tombstone identity references, and the retired original identity may be purged when safe
- A minimal non-identifying operation receipt may be retained for up to 12 calendar months from completion
- The anonymized tombstone identity used by preserved shared history is retained while those historical references still require it
The current in-app deletion flow does not collect optional free-text deletion feedback, and Sportli does not store that feedback in the current implementation.
If deletion appears incomplete after you have been signed out, contact sportliapp@gmail.com from the email associated with the account. Do not send passwords, authentication codes, session tokens, or identity documents.
Related information
For broader privacy practices, see the Privacy Policy. For product terms, see the Terms of Service. For other questions, contact sportliapp@gmail.com.